Business Processing Outsourcing
Business Process Outsourcing (BPO) is the contracting of non-primary business activities and functions to a third-party provider. bpo services include payroll, human resources (hr), accounting and customer/call center relations. bpo is also known as information technology enabled services (ites). Business Process Outsourcing, or bpo, is a business practice in which one organization hires another company to perform a task (i.e., process) that the hiring organization requires for its own business to successfully operate.
BPO is positively related to the quest for more efficient organizational designs: cost reduction, productivity growth and innovative capabilities. hence, bpo is important source for strategic advantage.it is a subdivision of outsourcing. it requires the contraction of performance and leadership of a particular business undertaking which is transferred to a third party services. technology is evolving so as outsourcing market. many people are working into a bpo company because of the various possible work, opportunities, and offers.
VIA provides following bpo services
- Call centre inbound & outbound
- Tech support
- Tele marketing support
- It help desk
- Data entry
- Insurance processing
- Data conversation
- Book keeping
- Form processing
- Data management
- Customer support